A useful support image shows the relevant order and problem, not everything on your screen. Crop out other orders, unrelated browser tabs and notifications before sending it.
The information appropriate for a private official enquiry is different from what should appear in a public post.
Decide what this image needs to explain
| Purpose | Keep visible for the official enquiry | Remove from a public copy |
|---|---|---|
| Wrong colour received | Ordered option and received label | Personal and order identifiers |
| Delivery-status question | Relevant shipment status | Address, tracking and order numbers |
| Damaged package | Product condition and affected area | Recipient label and phone number |
Official support may need an order identifier privately to find your purchase. That does not make the same identifier necessary in a public discussion.
Passwords, one-time codes and card security codes have no place in a screenshot explaining a damaged product or a delivery status.
Export a separate, checked copy
Keep the original privately and edit a sharing copy. Use an opaque redaction or crop, not a translucent highlighter that leaves the text readable.
Export the result as a flattened image, then reopen that saved file and zoom in. Confirm that the hidden information is not still visible at an edge, in a notification or on another image in the same group.
Use a neutral filename rather than including a full name or phone number. If you add labels, put them beside the evidence: for example, “Ordered option” and “Received option.” Do not cover the original status you want support to inspect.
Atomy Korea identifies My Atomy and its official customer centre as order-enquiry routes. Use the appropriate private channel and send only what that enquiry requires.
Source note
Atomy Korea order and support routes, checked on 7 September 2026. Screenshot preparation is practical privacy guidance, not a statement of a specific legal obligation.