Changing your saved address book is not the same as changing an order already placed. Open that order first and check whether product packing has started.
The Korean delivery guide allows address changes before packing. Once the order has reached the packing stage, it says the delivery address cannot be changed through that process.
Use the route for your purchase type
| Purchase | Before packing |
|---|---|
| Member order | Check My Atomy → Orders/Delivery, or contact customer support |
| Non-member quick purchase | Contact the Korean customer centre |
| Order already being packed | Ask support about the available handling; do not assume an address edit is possible |
The Korean customer-centre number given in the guide is 1544-8580. It is a Korea-specific contact, not a promise of free international calling.
A useful message is: “For order [reference], the delivery address is incorrect. The status currently shows [status]. Can it still be changed? Please confirm the delivery address applied to this order.”
Send the full address privately through the official channel. There is no need to post an address, phone number or order screenshot in a public comment.
Confirm the change on the order
After saving an edit, reopen the order details. Check the recipient, postcode, building or unit information and phone number where shown.
A request being received is not proof that the parcel’s address has changed. Keep the confirmation, especially if support makes the correction for you.
If packing has already started, changing the default address for future purchases still will not redirect this parcel. Ask what options remain and what costs or restrictions apply. Do not promise yourself that a courier can reroute it.
Source note
Atomy Korea delivery-address guide, checked on 7 September 2026. Menu labels are translated for English readers.