If a delivered box is wet inside, separate the leaking container from unaffected items where you can do so without unnecessary contact. Do not squeeze out more product or apply it to your skin to test whether it is normal.
Follow the container’s handling precautions. Mixed spilled liquids should not be identified by smelling them closely.
Record three different views
A few useful photographs can explain the problem better than many nearly identical ones.
| Photograph | What it should show |
|---|---|
| Whole opened box | Where the wet area is relative to the contents |
| Suspected leaking container | The cap, pump or damaged area without dismantling it |
| Other affected items | Which packaging or contents were exposed |
Describe what you can see. “The shampoo pump area and two paper packages are wet” is more useful than assigning an unconfirmed cause to the courier or manufacturer.
Distinguish wet outer packaging from exposed contents. Neither appearance alone proves that an affected food or hygiene product is suitable to use.
Preserve the condition for the enquiry
Do not immediately transfer the contents into a replacement bottle. That can make the original leak harder to assess. Keep the product and relevant packaging, contained so that the spill does not spread, while asking for official handling instructions.
Atomy Korea lists its shopping mall and customer centre, 1544-8580, as return or exchange request routes. Explain the order, affected products and arrival condition through that channel.
This sequence does not promise an exchange or identify liability. It helps support understand what arrived and prevents your attempt to inspect it from obscuring the evidence.
If the product presents an immediate safety concern, prioritise the label’s safety directions and appropriate urgent assistance over photographing it.
Sources and scope
Atomy Korea liquid laundry detergent and herbal shampoo, including return-enquiry routes, checked on 7 September 2026. The documentation sequence is editorial guidance.